Warranty Policy
180-Day Product Warranty
We offer a 180-day warranty for all products, covering the following:
- Repair Parts Warranty: If the issue is determined to be caused by a manufacturing defect, we will repair or replace the necessary parts free of charge.
- Accessories Warranty: We will replace any defective accessories.
- 30-Day Whole Unit Warranty: Within 30 days of purchase, if the product has quality issues, we will replace the entire unit.
Important Reminder: Please ensure that you operate and maintain your drone as instructed in the user manual.
Covered by Warranty:
- Manufacturing Defects: If the product has defects caused by manufacturing, we will repair or replace the affected parts free of charge.
- Damaged, Missing, or Incorrect Parts: If you receive a defective, damaged, or incorrect item, we will provide a replacement or repair service.
Not Covered by Warranty:
Our warranty does not cover the following situations:
- Crash or Misoperation Damage: Including pilot errors, failure to follow instructions, or unauthorized modifications.
- Environmental Damage: Such as water damage, extreme weather, or electromagnetic interference.
- Use of Unauthorized Parts: Including third-party parts that are incompatible or unauthorized.
- Battery or Charger Misuse: Damage caused by defective or mismatched batteries and chargers.
- Data Loss: We are not responsible for data loss caused by the product or software issues.
Warranty Claim Process:
- Please contact our customer service team via email or through the website inbox at tolatoyus@gmail.com.
- Provide a detailed description of the issue, along with clear photos, your order ID, and the product number. Our team will respond within 48 hours of receiving your inquiry.
- Based on the nature of the issue, we will guide you on the next steps to ensure your product is repaired or replaced promptly.