Refund Policy
Refund Policy - 30-Day Return Guarantee
We want you to be satisfied with your purchase. If you are not happy with your item, you can contact us within 30 days of receiving it for a return. If your product is defective, damaged, or incorrect, please email us at tolatoyus@gmail.com to initiate the return process.
Return Process
- For Returns: Please contact our customer service at tolatoyus@gmail.com with your order ID and a description of the issue. For defective or incorrect items, please include clear pictures of the issue.
- Return Shipping: Returns are at the customer's expense unless the item is defective or incorrect.
- Refund Process: Once we receive and inspect your returned item, we will process your refund or exchange. Please allow up to 10 days for processing. Refunds may take 1-2 billing cycles to appear on your statement.
Important Notes
- All returns must be pre-approved by our customer service team.
- We do not accept returns for products that have been used, damaged by the customer, or modified outside the official instructions.
On Customer’s Duty
- Incorrect Orders: If you ordered the wrong product, we can assist with a return or exchange.
- Unwanted or Unsatisfied Items: You may return new, unused items. The return shipping cost will be your responsibility.
This Policy Does Not Cover
- Damage caused by accidents, misuse, unauthorized modifications, or improper operation.
- Damage from external factors like weather or electromagnetic interference.
- Software issues or data loss.
For more detailed information on warranties, please refer to our Warranty Policy page.